CANCELLATION INSURANCE POLICY
If you cancel your trip, the tour
operator will charge you all or part of
the price of the cancelled services, called cancellation fees; these fees
gradually increase as the departure date approaches. They are calculated
according to a scale indicated in the general Terms and Conditions of the
brochure.
Our cover consists of
complementing the reimbursement of the tour operator, airline or rental organisation.
We reimburse to you the cancellation fees that you contractually bear when you cancel your stay, before
departure, for a valid reason under this agreement.
In
the case of rentals, our cover is granted provided the rental has been fully
cancelled.
Note:
All of the tourist services covered by this agreement,
whether they run concurrently or successively, are deemed to form one and only
one trip, for which only one departure date is set: the date
specified by the tour operator as the starting date for the insured services.
You are insured if you have to
cancel your trip for one of the following reasons:
2.1
A serious illness or physical injury, including the
after-effects, relapse, complications or aggravation of a disease or accident
suffered before booking your trip, or the death of:
a) Yourself, your
legal or common-law spouse, an ascendant or descendant;
b)
A brother, sister, brother-in-law,
sister-in-law, son-in-law, daughter-in-law or parent-in-law;
c) A business partner covering for you, indicated at the time you subscribe
to this insurance policy;
d)
The person designated when
you subscribed to this agreement as being in charge, during your trip, of
looking after or escorting your underaged child or children or a disabled
dependant.
It
is your responsibility to establish the real nature of the situation entitling
you to this insurance cover. We thus reserve the right to reject your request,
should the information provided fail to demonstrate material facts, according
to our doctors.
2.2
Pregnancy complications.
2.3
Serious material damages following a burglary, fire, water damage or climatic
event, affecting more than 50% of
your main or second place of residence, making it compulsory for you to attend
to the damages on the date you were due to depart, for the implementation of
preventative measures and administrative procedures.
2.4 Serious material damages caused to your vehicle occurring within 48 hours prior to your departure and
affecting your vehicle in such a way that you cannot use it to drive to the
location of your stay.
2.5 The redundancy of yourself or your spouse, provided
this procedure had not begun on the day you subscribed to this agreement.
2.6 Your appointment to a
salaried job or paid internship, becoming effective before or during the scheduled
dates of your trip, while you were unemployed, providing this appointment is
neither a contract extension nor renewal, nor a temporary contract provided by
a temporary employment agency.
2.7 The modification of your
holiday dates by your employer. This guarantee is granted to salaried employees, and
excludes self-employed people and company executives. These holidays must be a
vested right and must have been previously approved by the employer. You will
receive compensation minus a specific excess that is set in the Terms and
Conditions, and which also applies to the persons who registered with you. This
excess represents 25% of the total amount paid at the time of booking and
applies to any cancellation occurring between 30 days and 1 day prior to
departure.
2.8 Your non-disciplinary
professional transfer, imposed by your employer, forcing you to relocate in the 8-day period before departure
or during your insured trip, provided you were not aware of such a transfer at
the time you subscribed to this agreement.
2.9 Your required attendance
for adoption of a child during the insured trip, provided you were not aware of this notification at
the time you subscribed to this agreement.
2.10 The
cancellation for a valid reason by one or several of the persons who registered
at the same time as you and were
also insured under this agreement, if, because of this cancellation, you must
travel alone or with just one other person.
2.1.
In no
event will the compensation paid pursuant to this agreement exceed the amount
of the fees charged by the trip organiser, following the contractual scale(s)
and within the limits set out in the Terms and Conditions.
2.2.
We will
reimburse to you the cancellation fees charged by the trip organiser according
to the scale set in the organiser's Terms and Conditions. However, the reimbursement is limited to the fees you would have been
charged following this scale if you had informed the organiser within 48 hours
following the event covered by this guarantee. The administrative costs,
gratuities, visa fees as well as the premium paid for subscription to this
agreement are not refundable.
2.3. A €38 excess covering the handling of your file is
always deducted from the compensation payable.
3.1.
The
insurance must be subscribed to and registered with Travelhorizon BV at the
time you book the insured stay or at the latest before the cancellation fees
scale specified in the organiser's Terms and Conditions becomes effective.
3.2.
The
cover applies from the first day the cancellation fees scale becomes
applicable, or on the day you subscribe to this agreement if such a
subscription occurs subsequently, and stops immediately when the first insured
service starts.
3.3.
The
application of the cancellation insurance is not cumulative with any other
cover subscribed to under this agreement.
CHAPTER -4- REQUIREMENTS IN THE EVENT OF CANCELLATION
4.1.
You must inform the organiser of your trip of your
cancellation by the fastest means possible (fax 0033 (0)4 42 970 980, email to
service_client@travelhorizon.com, notification to the travel agency, registered
mail with acknowledgement of receipt) as soon as a valid event preventing you
from taking your trip occurs or within 48 hours following such an event.
Note:
If you fail to inform the organiser of your intention to cancel as soon as
possible, you will only be covered for the cancellation fees contractually due
when the event entitling you to our cover occurred, and you will be responsible
for the difference.
4.2.
You must
inform us of the event for which you are making a claim within five working
days of becoming aware of the event, except for a fortuitous or force majeure
event:
Please
contact us by telephone: 0844 3380057 or 0031 (0)43 408 64 63
from
Monday to Friday, from 9am to 8.30pm
on
Saturday from 9.30am to 6.30pm
or
by post at the following address:
SERVICE
CLIENT
Travelhorizon
Group
Wildenborch
2
1112
XB Diemen
The
Netherlands
We will provide you with the
necessary information to submit your claim.
Moreover, if you cancel because of
a sickness or a physical injury, you will have to pass on to
CHAPTER -5- COVER EXCLUSIONS
In addition to the general
exclusions (Chapter 3 of the common terms), the following are also excluded
from the cover:
5.1.
Sicknesses or accidents which were first observed or
were subject to a treatment, relapse, aggravation or hospitalisation between
the date the trip was booked and the subscription date of this agreement.
5.2.
Pregnancy, except for marked and unpredictable
complications, voluntary termination of pregnancy, childbirth, in vitro
fertilisation and its consequences.
5.3. Failure to obtain any necessary vaccinations.
5.4.
Any medical event, the diagnosis, symptoms or cause of
which is related to mental, psychological or psychiatric health, and which has
not resulted in a hospitalisation of more than 5 consecutive days after the
subscription of this agreement.
5.5.
Accidents resulting from the practice, as an amateur and
at any level, of motorsports (car, motorbike or any motor vehicle) or aerial
sports.
5.6.
Epidemics, pollution, acts of God, subject to the
procedure under Law 82.600 of the 13th of July 1982 as well as their
consequences.
5.7.
Consequences of penal procedures you are subject to.